Home > Manufacturer Benefits > Support Agent Services
Updating and managing product data can get overwhelming, especially as compliance requirements grow in size and complexity. Our client support agents have the technical expertise to answer your questions, provide recommendations and explain aspects of retailer requirements that may be confusing. Our enhanced packages include additional data entry, advanced reporting and liaison services.
Bronze client support is included in standard and premium subscription plans.
You will always have the opportunity to upgrade to the Silver or Gold support package if your data management needs change.
Advanced Reporting and Liaison Services
Includes all services of Bronze and Silver, plus:
Product process tracking & follow-up
Unlimited VOC, CAS, Hold, Waste/Hazard, Battery, Transportation Reports
Proactive product maintenance with direct retailer and WERCSmart internal team communication
Active monitoring and direct notification of retail requirement changes
Product on-boarding and item set-up assistance with retailers
WERCSmart Data Entry
Includes all services of Bronze, plus:
Data registration input from start to finish
On-hand management of holds, updates and re-certifications
On-demand UPC, WPS ID, & Status reports
Direct Phone and Email Support
Agent-guided basic account management (i.e. account creation & updates, holds & re-certifications, mergers & acquisitions)
In addition to working with suppliers, my support agent works directly with retailers and can assist in any communication. She will periodically review our account and let us know if products need to be updated or recertified... she can also give us a heads up for any upcoming changes, should a retailer decide they want more or different information on our products.
You can contact her with any questions – if she can’t assist she will connect us with someone who can!
Thanks for getting the approval process done so quickly!
